Question 1

What documents do I need to rent a car?

Accepted Answer

You’ll need a valid driver’s license, a passport or ID, and a credit card under the main driver’s name. If your license was issued outside the EU, you may also need an International Driving Permit. Make sure all documents are current and match your reservation.

Question 2

What is the minimum age and are there any rules for young drivers?

Accepted Answer

You must be at least 21 years old and have held a valid driving license for at least one year. Drivers under 25 may be required to pay a daily fee. Certain types of car are not available for young drivers.

Question 3

Can I drive the rental car outside the region or country?

Accepted Answer

The cars are intended for use on Terceira only. It is not permitted to transport vehicles to other islands or abroad.

Question 4

What fuel options are available?

Accepted Answer

Goldcar offers two main options. With the full-to-full option, you pick up and return the car with a full tank. With pre-purchase, the cost of fuel is included in advance and you return the car with any level. The option available depends on the booking conditions.

Question 5

How does excess insurance and coverage work?

Accepted Answer

Basic coverage is included. You can add additional coverage to reduce or waive the deductible. Staff will explain your options at the counter or when you book online.

Question 6

What payment methods are accepted?

Accepted Answer

All major credit cards are accepted, but they must be in the name of the principal driver. Some sites also accept debit cards, but availability varies. It's best to check this during the booking process to avoid delays at the counter.

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