1. Car hire
  2. Safety Program

ENJOY THE BEST TRAVEL EXPERIENCE

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience.


“Safety Program”, our #1 commitment


  • “Zero contact” policy
  • Stringent cleaning and disinfection of stations and vehicles
  • Social distancing practices and processes
Your safety as well as the safety of our employees is our top priority!


Goldcar's good practices in front of COVID-19, accredited by AENOR, the leading certification entity in Spain

The certification, from October 2020, corroborates that we are applying the appropriate safety protocols in our facilities and cars in Spain, and accredits the effectiveness of the measures implemented at a global level by our company since the beginning of the health crisis and complying with the guidelines from the Health authorities.


MOVE WITH CONFIDENCE


journey safety program



INFORMATION REGARDING YOUR BOOKING


Find here the list of stations that are remaining open and at your service.


We offer you broad flexibility to modify your reservation or cancel it and be refunded with a voucher that you can use in your next reservation with Goldcar. You can use the voucher on one or more reservations until you have used the full amount.


At any time, you can manage your booking at www.goldcar.es/en/mygoldcar or send an email to info@goldcar.com*


FOR FURTHER SECURITY AND SPEED, BOOK WITH KEY’N GO


Online check-in: leave everything ready to go straight for your keys without going to the counter Self-service: collect your car keys in less than 1 minute, without contact with agents With all the advantages of a closed pack: Super Relax all-risk cover, Full/Full fuel, roadside assistance, free modification and cancellation and free from excess and extra charges


goldcar key n go



*Please note that our Customer services department is dealing with a lot of queries due to the current situation. To modify or cancel your reservation in your customer area.
If you have an active booking,We ask that you please check your email as we will communicate with you via this channel. 
If you booked through an agency or third party, please contact them directly.